Support
How can we help?
Already a customer?
Once you're signed in, you can also raise a ticket in the app under Help.
Can't get in?
I forgot my password.
Click "Forgot password?" on the sign-in page to get a reset link by email. If it doesn't arrive, check your spam folder, then email support@jobgrid.app from the address on your account.
I didn't receive my invite email.
Check your spam or promotions folder first, and confirm with your company admin that the invite went to the right address. Your admin can send the invite again; if it still doesn't arrive, email us with your name and company.
I can't sign in on the phone app.
Make sure you're using the same email and password you use on the web, and that your phone has a working connection. If you can sign in on the web but not on your phone, email us with your phone model and what you see on screen.
How do I cancel?
An account admin can cancel in Settings → Billing → "Cancel and delete your account". Your subscription stops at the end of the period you've already paid for, and the account is scheduled for deletion 30 days later. Changed your mind? Click "Keep my account" any time before that date.
How do I export my data?
Go to Settings → Billing and use the data export. It covers your jobs, estimates, contracts, photos, receipts, notes and logs. It still works after you cancel, during the 30 days before your account is deleted.
Read our Privacy Policy and Terms of Service.